Welcome to No More Toads. By accessing or using our website or services, you agree to the following Terms of Service.

1. General Disclaimer

We do not guarantee complete exclusion of cane toads or other wildlife. Environmental factors and user compliance affect effectiveness.

Nothing in these Terms excludes, restricts or modifies rights or remedies under the Australian Consumer Law, including No More Toads' duty to provide services with due care and skill.

Important: We are a prevention service, not an emergency service. If your pet has contact with a cane toad, contact your nearest Emergency Vet immediately.

2. Services

We provide cane toad inspections, humane removal, Toad Proof Barrier fencing, and pet safety products. Services may vary by region and availability. Inspection results are based on environmental conditions and do not guarantee a toad-free property.

3. Product & Service Limitations

Mesh barriers are durable but not impervious to damage.
No coverage for weather or pet-related damage.
Emergency kits and traps are supplementary tools only.

4. Liability Waiver

We are not liable for injury, illness, or death of pets due to wildlife post-service. Customers must maintain vigilance.

5. Payment Terms

General payment terms for other services

Other services are subject to their own payment and cancellation terms. For Toad Proof Barrier installations, a 50% deposit is required and is refunded in full if you cancel with at least 24 hours' notice. See the fencing terms below and section 8.
Unpaid invoices may lead to legal action.
Bookings are confirmed upon payment via Stripe.
Refunds are case-by-case and not guaranteed after service delivery.

Toad Proof Barrier Fencing: Payment and Late Payment

The following terms apply to fence installations.

Payment and Late Payment 1. Payment terms 1.1 A deposit of 50% of the quoted price is payable on acceptance of this quote. Installation will be scheduled once the deposit is received. 1.2 The balance is payable within 7 days of the invoice date, which will be issued on completion of the installation. 1.3 If you pay through a finance provider such as Zip, your payment obligations to that provider are governed by your agreement with them. 2. Late payment 2.1 If any amount is not paid by its due date, we will send you a reminder. If it is still unpaid 7 days after that reminder, interest will accrue on the overdue amount at 10% per annum, calculated daily, from the original due date until paid in full. 2.2 We may charge a late payment administration fee of $50 for each reminder notice issued after the due date, to cover our reasonable costs of following up. 3. Debt recovery 3.1 If an amount remains unpaid 30 days after its due date, we may refer the debt to a collection agency or take legal action to recover it. 3.2 You agree to pay our reasonable costs of recovering any overdue amount, including collection agency fees and legal costs, to the extent permitted by law. 4. Suspension of work 4.1 If any amount owing to us is overdue, we may pause any further work, including scheduled installations, return visits and warranty call-outs, until the overdue amount is paid. We will give you written notice before doing so. 5. Disputed amounts 5.1 If you disagree with any part of an invoice, please let us know in writing within 7 days of receiving it, explaining the issue. You must still pay any undisputed portion by the due date, and we'll work with you to resolve the disputed part promptly.

6. Property Access & Conditions

Customers must clear fence lines and ensure diggable soil.
Failure may incur rescheduling fees or modified installation methods.
Provide safe, accessible access to your property.
Restrain pets and inform us of hazards (e.g. pools, aggressive animals).

6.1 Drainage Screen Care

Where drainage screens are fitted, owners and occupiers should regularly inspect and safely clear leaves, sand, sediment and other debris, particularly before and after heavy rain, and report loose or damaged screens to No More Toads. These responsibilities do not limit Australian Consumer Law rights or No More Toads' obligation to provide services with due care and skill.

Toad Proof Barrier mesh material warranty: 10–15 years, subject to a paid No More Toads inspection every three years. Australian Consumer Law rights remain unchanged.

7. Indemnity

Customers indemnify No More Toads from third-party claims or property disputes related to services.

8. Cancellations & Rescheduling

We understand plans change. For Toad Proof Barrier installations, your 50% deposit is refunded in full if you cancel with at least 24 hours' notice. Other services are subject to their own terms below. Where we need to reschedule because of weather or safety concerns, there is never a fee to you.

Toad Proof Barrier Fencing

24 or more hours' notice: reschedule or cancel at no charge.
Less than 24 hours' notice: a $150 rescheduling fee applies, or if cancelling, 50% of your deposit is forfeited.
Weather or safety reschedules made by us: no fee.

One-off and Regular Toad Removal

24 or more hours' notice: no fee.
Less than 24 hours' notice or no-show: a $50 fee applies.
Weather or safety reschedules made by us: no fee.

Tadpole Removal

24 or more hours' notice: no fee.
Less than 24 hours' notice or no-show: a $50 fee applies.
Weather or safety reschedules made by us: no fee.

Property Consultation

24 or more hours' notice: reschedule at no charge.
Cancellation with less than 24 hours' notice, or no-show: 50% of your deposit is forfeited.
Rescheduling with less than 24 hours' notice: a $50 fee applies.

Emergency Kits

Emergency Kits are a retail purchase, not a booking, so no cancellation policy applies. See section 9 for product terms.

9. Emergency Kits & Products

Our kits are for first-response use only and are not a substitute for veterinary care. No More Toads is not responsible for any adverse outcomes from product misuse. Always contact your Emergency Vet if your pet has contact with a cane toad.

10. Privacy & Data

We collect necessary information for service delivery (e.g. contact details, booking data, property photos). We use platforms like HubSpot and Stripe to manage your information. For details, see our Privacy Policy.

11. Intellectual Property

All content, branding, images, and documentation remain the property of No More Toads and may not be copied or reused without written permission.

12. Limitation of Liability

Our goal is to make your garden as safe as possible by significantly reducing cane toad presence and risk. While no outdoor solution can guarantee zero toads, our proven methods dramatically reduce risk and provide the highest level of protection available.

No More Toads is not liable for injury, pet harm, or property damage unless caused by proven negligence.

13. Disputes

Please notify us promptly if you have a concern about a service so we can help resolve it. This does not limit your rights or remedies under Australian Consumer Law or other applicable law. These Terms are governed by the laws of Queensland, Australia.

14. Contact Us

No More Toads

Email: hello@nomoretoads.com.au

Phone: 1800 668 623

Terms of Service